Standard Swedish standard · SS-EN 14012

Postal services - Quality of service - Measurement of complaints and redress procedures

Status: Withdrawn

· Replaced by: SS-EN 14012:2008
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Standard Swedish standard · SS-EN 14012

Postal services - Quality of service - Measurement of complaints and redress procedures
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Scope
This European Standard specifies requirements for the measurement of complaints and redress procedures related to the domestic and international postal service. It defines various types of complaints and for each of them establishes a methodology for measuring response rates for their acknowledgement, processing, and resolution by the service provider. It also specifies the requirements for the complaints management system to be set up by the service provider. This European Standard is applicable to all domestic and cross-border services within the universal service. It can be used for other postal services if appropriate.

Subjects

Postal services (03.240)


Buy this standard

Standard Swedish standard · SS-EN 14012

Postal services - Quality of service - Measurement of complaints and redress procedures
Subscribe on standards - Read more Dölj
Price: 1 152 SEK
standard ikon pdf

PDF

Price: 1 152 SEK
standard ikon

Paper

Show more Show less

Product information

Language: English

Written by: Svenska institutet för standarder

International title:

Article no: STD-33868

Edition: 1

Approved: 3/28/2003

No of pages: 33

Replaced by: SS-EN 14012:2008